Marketing in Airlines

The aviation market size has shrunk to almost half of its original size in 2018. This is clearly due to COVID-19 taking over the globe. However, low customer satisfaction, difficulty of booking flights and poor marketing could be another effective factor in this huge decline.
Airline marketers play an important role in the aviation industry, as they have access to data from a range of sources. This information is then used by them to target different groups of people in order to increase sales and improve market share.

The Importance of Marketing Research

Marketing research is a hugely important factor in running an airline and the market researchers of today play a key role in that. They are responsible for understanding their customers so they can target them more effectively and improve customer satisfaction levels, which will in turn lead to increased profitability.
The advent of new technologies has made it possible for even small companies to have an Internet presence, which has also meant that they now need to advertise their products or services online as well. In this article, we will go over a variety of marketing benefits for airlines and businesses in general.

Understand the Customer

When a customer books a flight from your airline, they have expectations and according to the fee they pay, these expectations have to be met to keep the customer satisfied. Everything on your flights including the behavior of your flight attendants, the quality of the food and the flight itself and the ease of booking the ticket directly impact how satisfied the customers will be with your airline.
Marketers need to be able to understand how their customers think, what they want, and where they’re going. This allows them to target them effectively. In order to do this marketers must first of all have a good understanding of the market they are targeting.
The aviation industry is no different from any other industry when it comes down to marketing research; however there are some specific challenges that make it more difficult than others. The first challenge is that airlines often only have one product (air travel) so there aren’t many other products or services that can be compared against yours in order for you as a company or brand manager/marketer/researcher etc., to gauge how successful or unsuccessful your advertising campaign has been at reaching its goal(s).
Another challenge faced by those working within an airline environment is that there isn’t much data available about passengers’ preferences when booking tickets online – especially when comparing different airlines’ websites (as opposed to booking hotels through Expedia etc.).

Don’t Forget Due Diligence

Due diligence is another important aspect of market research and airlines need to ensure that the decisions they make are sound ones based on accurate data. It is also important for them to make sure that their data is accurate so that they can make sound decisions and avoid making assumptions about things.

Make Better Decisions

Marketing researchers can help airlines make more informed decisions about who to target with certain marketing campaigns. One of the most effective ways to do this is through a survey, which asks customers questions about their preferences and habits. The answers you get will allow you to create better ads, products, or services that will appeal more strongly than those offered by your competitors.


The marketing research field has grown into one of the most important areas of business today. It’s crucial that airlines have access to accurate data so they can make informed decisions about their marketing campaigns and target customers more effectively. By using market research methods like surveys and focus groups, these companies can get a better idea of who their customers are and what they want from them in return.
If you wish to learn more about the importance of marketing in the way an airline operates or you need assistance with your VOIP systems, be sure to contact us at