Mystery Calls

We at Idealween offer all types of mystery shopping services in order to assess your business’ strengths and weaknesses. Having conducted several shops across Iran, we have a vast experience in designing and conducting complex mystery shopping programs.

With a network of professional trained mystery shoppers located all around Iran we have the ability to handle mystery shopping surveys. We constantly strive to offer high quality mystery shopping services.

The mystery calls program assesses and tracks customer needs and employee performance on the phone. Mystery Calls is an important employee motivation and evaluation tool.